How to Fix - Cannot open the Outlook window. Invalid XML, the view cannot be loaded

Submitted by ingram on Fri, 02/10/2012 - 4:17pm
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After launching Outlook 2007 or 2010, you receive the following error message:

Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.

Outlook XML

To fix this error, run the following command from the Run box or from the path where Office is installed (For Office 2010, the path is: C:\Program Files\Microsoft Office\Office14):

Outlook.exe /ResetNavPane 

What does Outlook.exe /ResetNavPane do? It clears and regenerates the Navigation Pane for the current profile. Basically, it removes all shortcuts and favorite folders from the Navigation Pane. Not a big deal, as most users leave the default favorite folders in place, but just something to consider.

Here is a complete list of command line switches for Outlook as well as what they do. It also shows how to run them:

http://office.microsoft.com/en-us/outlook-help/command-line-switches-HP001003110.aspx

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Submitted by Sriram (not verified) on Wed, 12/04/2013 - 1:05am.

Command working thank u so much dude ... :)

Submitted by jam (not verified) on Thu, 12/26/2013 - 4:17pm.

Outstanding! it works!

Submitted by Lee (not verified) on Thu, 02/06/2014 - 4:33am.

Thank you! Great fix :)

Submitted by Prince Grover (not verified) on Wed, 03/12/2014 - 12:49pm.

EXCELLENT....WORKED FINE

Submitted by patrick (not verified) on Tue, 04/21/2015 - 5:22am.

It worked great for me thks alot

Submitted by Patrick J (not verified) on Mon, 03/17/2014 - 9:11pm.

I have win 7 and office 2010. I went to the command prompt , then I copied and pasted this: cd C:\Program Files\Microsoft Office\Office14 I then typed in the outlook.exe/resetnavpane and that fixed it. MANY THANKS

Submitted by Nikhil kansal (not verified) on Mon, 03/24/2014 - 3:21am.

thank u so much...

Now its working...:-)

Submitted by Jacob (not verified) on Wed, 04/02/2014 - 12:48pm.

Great Fix

Submitted by Ray (not verified) on Mon, 04/07/2014 - 5:44pm.

Thank you. It worked ;)

Submitted by shinto (not verified) on Mon, 04/21/2014 - 12:13am.

It Worked , thanks

Submitted by vamshi (not verified) on Wed, 05/21/2014 - 2:01pm.

thanks thats very helpful...

Submitted by lolita (not verified) on Mon, 05/26/2014 - 4:03am.

thank you very much..it works.

Submitted by Bonnie (not verified) on Tue, 05/27/2014 - 8:46am.

Thanks! It did work, but it "changed" the presentation of my folders slightly .... oh well!!

Submitted by Nic (not verified) on Thu, 05/29/2014 - 7:01am.

Worked perfectly. Thanks for the useful help!.

Submitted by Presh (not verified) on Wed, 06/11/2014 - 3:49am.

whoever u r u a gr8 genius thanx loads,tonnes and heaps!!

Submitted by Randall Massengill (not verified) on Fri, 06/13/2014 - 7:59pm.

My comment is plan and simple. It worked! Thank you.

Submitted by Brian (not verified) on Mon, 06/23/2014 - 2:53am.

Thank you so much works 100% in windows8.1 :)

Submitted by salman (not verified) on Tue, 07/22/2014 - 2:04am.

great. it works. resolution from the command line is tramandous experience

Submitted by IT (not verified) on Thu, 07/24/2014 - 4:31am.

A window called Run will pop up; in the blank next to Open, type: Outlook.exe /resetnavpane

Submitted by Vincent (not verified) on Fri, 07/25/2014 - 6:47pm.

I want to thank you -- problem solved!

Submitted by ironman3 (not verified) on Mon, 07/28/2014 - 6:22pm.

This worked. Thanks!!

Submitted by Azat (not verified) on Tue, 07/29/2014 - 7:48am.

It solved my problem !!!

Submitted by Sujith (not verified) on Wed, 08/20/2014 - 3:20am.

Thanks a lot for this simple solution. It was bugging me for hours :)

Submitted by Ifeanyi Ndukwe (not verified) on Fri, 09/12/2014 - 7:03am.

Thanks All.... It worked... Very grateful!!!!

Submitted by Noel Anderson (not verified) on Thu, 09/25/2014 - 6:05am.

Outlook.exe /ResetNavPane

It worked perfectly in seconds!

Submitted by william (not verified) on Fri, 09/26/2014 - 1:20pm.

Outlook.exe /ResetNavPane, ran this command and nothing happened. Still getting the error message.

Submitted by Jonathan (not verified) on Sun, 11/02/2014 - 10:08pm.

I tried using the Run box to execute the "Outlook.com/ResetNavPane" as per the instruction but the computer says "Cannot Find "Outlook.com/ResetNavPane"".

What can i do?

Submitted by ingram on Mon, 11/03/2014 - 10:41am.

Of course you'll get an error message. Take a closer look at what you typed in, and what is written in the article.

Submitted by Jovan (not verified) on Sun, 11/23/2014 - 12:34am.

It works. Nicely done op. Thank you.

Submitted by Mike (not verified) on Mon, 12/01/2014 - 1:09pm.

Fixed it! Thanks.

Submitted by Kris (not verified) on Wed, 12/17/2014 - 11:59am.

Thanks, big help. Fixed my issues so far...

Submitted by Kevin Lynch (not verified) on Sat, 12/20/2014 - 11:47am.

This worked perfectly! Thanks a lot!

Submitted by Nagendra Chouhan (not verified) on Sat, 12/27/2014 - 2:19am.

EXCELLENT....WORKED FINE

Submitted by GC (not verified) on Tue, 01/20/2015 - 7:27am.

It worked! Thanks for the solution.

Submitted by Peter Harris (not verified) on Wed, 01/21/2015 - 9:59am.

Thanks. This worked great. The explanation is good and the instructions are easy to understand. A nice piece of work.

Submitted by satyabrata mohanty (not verified) on Sat, 01/31/2015 - 5:47am.

good job,bhai.the problem was solved. thanks

Submitted by Terraine (not verified) on Mon, 02/02/2015 - 10:53am.

Please help I need correct path for my system

Submitted by ANINDYA KUMAR (not verified) on Sat, 02/07/2015 - 12:32pm.

yes, it worked many-many Thanks

Submitted by Tester 1 (not verified) on Tue, 02/10/2015 - 4:06am.

Great - Saved me half an hour on the phone to our IT Team.

Submitted by seema (not verified) on Sat, 03/07/2015 - 2:55am.

Superb and short solution, appreciated !!!
keep posting such solution to help the engineers in resolving such IT issues.

Submitted by M.I.A (not verified) on Fri, 04/03/2015 - 2:10am.

Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.

Submitted by Brian (not verified) on Mon, 05/04/2015 - 2:12am.

Thank you so much for your help. Quick and painless

Submitted by Greg (not verified) on Fri, 05/22/2015 - 3:40pm.

Thank you, easy quick fix

Submitted by Larry (not verified) on Tue, 05/26/2015 - 12:40pm.

Let me join the chorus: Thank you! I put Outlook.exe /ResetNavPane in the Run box, clicked it and Presto!...Outlook was restored. Wish all computer problems could be cured so easily!

Submitted by Lauretta (not verified) on Tue, 06/02/2015 - 12:09am.

Worked like a charm! Thanks a mil

Submitted by chrishanth (not verified) on Mon, 06/08/2015 - 12:55am.

thanks!

Submitted by ganappathi krishnan (not verified) on Wed, 06/10/2015 - 10:31pm.

Thanks a lot

Submitted by sravan (not verified) on Wed, 06/10/2015 - 11:00pm.

excellent work its working fine for me.... thankyou for good suggestion

Submitted by Eli (not verified) on Mon, 07/06/2015 - 3:04pm.

I tried the START command at the command prompt like this:

C:\start Outlook /resetnavpane

and it worked.

Submitted by Ashish Shah (not verified) on Sat, 08/15/2015 - 7:30am.

Problem Solved - Thanks !

Submitted by Raju (not verified) on Sat, 08/15/2015 - 2:12pm.

getting error XML

Submitted by jac (not verified) on Fri, 08/21/2015 - 1:15am.

worked like charm. great fix.

Submitted by Maduka Austin (not verified) on Wed, 08/26/2015 - 9:15am.

it didn't actually work for me but rather "Outlook/ResetNavPane" did the magic, thanks because your idea was helpful.

Submitted by oladapo (not verified) on Mon, 08/31/2015 - 4:15am.

Excellent

Submitted by Chetan Dev (not verified) on Sun, 09/13/2015 - 11:15pm.

Thanks very much, it really solved my issue otherwise I thought it would be solved by re-installing the Outlook Express.

Chetan

Submitted by Ashish Shah (not verified) on Tue, 09/15/2015 - 5:12am.

Not reqd now

Submitted by CYRIL GABRIEL (not verified) on Thu, 10/08/2015 - 11:17am.

This trick really helped me when i was almost confused.
More of that please

Submitted by Rajesh Kumar Roy (not verified) on Mon, 10/26/2015 - 12:30am.

Thanks it works

Submitted by Jeff (not verified) on Mon, 11/02/2015 - 11:30am.

I copied and pasted it and it worked right away. It would be nice if Outlook put a shortcut in to be workaround. THANKS!!!

Submitted by OscarG (not verified) on Tue, 11/03/2015 - 9:10am.

you saved me from waiting the IT guy forever! Thanks a lot!

Submitted by santosh ajad (not verified) on Thu, 12/03/2015 - 10:28pm.

EXCELLENT ANSWER....THANKS

Submitted by Ashraf (not verified) on Mon, 12/21/2015 - 11:56pm.

Worked done Thx

Submitted by Nikhil Jani (not verified) on Mon, 01/04/2016 - 2:41am.

Thank you now
Outlook WOrking Fine 04/01/2016

Submitted by Nayan (not verified) on Tue, 01/12/2016 - 10:40pm.

Excellent, thanks buddy.

Submitted by Alireza (not verified) on Tue, 01/19/2016 - 11:11pm.

Thanks... worked easily

Submitted by Ryan McQuade (not verified) on Wed, 01/20/2016 - 9:45am.

Worked perfectly. Thanks a bunch!

Submitted by Ranjeet Singh (not verified) on Sun, 01/24/2016 - 10:16pm.

Thanks problem is resolved .

Submitted by Rasheed (not verified) on Mon, 02/01/2016 - 2:43am.

worked fine...thank you

Submitted by GANESHKUMAR (not verified) on Fri, 02/12/2016 - 10:35pm.

Its Worked. :)

Submitted by Lennart Goebel (not verified) on Tue, 02/23/2016 - 8:23am.

Perfect solution - it has saved a day for me.

Submitted by Nick Saaty (not verified) on Thu, 03/17/2016 - 8:52am.

Haven't been able to check my email at work for two days! This worked instantly! Thanks :)

Submitted by miri (not verified) on Sat, 03/19/2016 - 10:19am.

Error message "Windows cannot find outlook.exe/ResetNavPane" what to do?

Submitted by Maxi (not verified) on Fri, 04/22/2016 - 1:17am.

It worked. Thanks..

Submitted by Martin (not verified) on Thu, 04/28/2016 - 8:32am.

Many thanks. When the "Cannot open the Outlook window. Invalid XML, the view cannot be loaded" error kept appearing I feared the worst, but all very quickly and easily sorted with the Run command: Outlook.exe /ResetNavPane Worked a treat. Thanks!

Submitted by Paul (not verified) on Sun, 06/12/2016 - 6:13am.

Thank you!

Submitted by brijkishor (not verified) on Thu, 07/14/2016 - 1:07am.

problem solved ,thank u

Submitted by Neil Bousquet (not verified) on Wed, 07/20/2016 - 11:53am.

Thanks for the Outlook.exe /ResetNavPane tip.
The invalid XML never happened previously in Outlook '10
The reboot took a while, but all is working again.
Thank you!
Neil Bousquet APR

Submitted by Graham Robinson (not verified) on Thu, 07/21/2016 - 5:04am.

Thanks it still works

Submitted by StuBaines (not verified) on Tue, 09/13/2016 - 3:03am.

Worked in seconds - after a day of pain from Outlook implosion this saved so much time - a genuine solution!

Submitted by Farmer Bob (not verified) on Tue, 12/13/2016 - 9:59am.

Brilliant, thanks!

Submitted by Krishna (not verified) on Tue, 01/24/2017 - 11:34pm.

Buddy,
Thank you so much.
The solution worked and its working.
Regards
krishna

Submitted by Ray Hendrix (not verified) on Tue, 02/07/2017 - 9:45am.

Wasted a lot of time doing the same things some other people have tried before discovering this.
Worked great - Thanks for your help.
Keep up the good work!!

Submitted by vusi (not verified) on Sun, 02/19/2017 - 6:10am.

hello my xml is not working itried to follow the instruction given above but i failed

Submitted by Omoh (not verified) on Fri, 03/03/2017 - 2:37am.

Very Helpful. Thanks A lot!!!

Submitted by Mark E Gould. (not verified) on Sat, 04/15/2017 - 5:09am.

It works thank you very much.

Submitted by Anthony H (not verified) on Mon, 06/05/2017 - 11:43am.

Had an issue with a customer and after exhausting all other methods I found this and it was spot on, Thanks!

Submitted by nice (not verified) on Mon, 06/05/2017 - 5:32pm.

nice that this works to get outlook up and running, but what is the permanent fix. would be nice to figure out the root of the issue, so to not require typing outlook.exe /resetnavpane every time outlook needs to be opened and ran. what is the permanent fix so this doesn't require being typed in to start outlook 2013 every time it is needing to be ran and opened for use?

Submitted by ingram on Thu, 06/15/2017 - 7:14am.

This is typically a permanent fix. You are the first case I've seen where it was not. If you continue to have this problem, there may be something corrupt in Office. I suggest a repair or reinstall.

Submitted by jethro (not verified) on Mon, 07/17/2017 - 11:46am.

New added knowledge. Thanks!

Submitted by webster7 (not verified) on Fri, 08/18/2017 - 4:10am.

Thanks!

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